Privacy Statement
This privacy statement was last updated on 5 September 2025 and applies to citizens and legal permanent residents of the European Economic Area and Switzerland.
In this privacy statement, we explain what we do with the data we obtain about you via https://fcom.pro/en/. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:
- we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
- we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
- we first request your explicit consent to process your personal data in cases requiring your consent;
- we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
- we respect your right to access your personal data or have it corrected or deleted, at your request.
If you have any questions, or want to know exactly what data we keep of you, please contact us.
1. Purpose, data and retention period
We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)1.1 Contact - Through phone, mail, email and/or webforms
1.1 Contact - Through phone, mail, email and/or webforms
For this purpose we use the following data:
- A first and last name
- A home or other physical address, including street name and name of a city or town
- An email address
- A telephone number
- Geolocation data
- Commercial information, including records of personal property, products or services purchased, obtained, or considered
- Financial information such as bank account number or credit card number
- Sex
- IP Address
The basis on which we may process these data is:
For compliance with a legal or regulatory obligation.
Retention period
We retain this data until the service is terminated.
1.2 Payments
1.2 Payments
For this purpose we use the following data:
- A first and last name
- A home or other physical address, including street name and name of a city or town
- An email address
- A telephone number
- IP Address
- Geolocation data
- Commercial information, including records of personal property, products or services purchased, obtained, or considered
- Financial information such as bank account number or credit card number
The basis on which we may process these data is:
For compliance with a legal or regulatory obligation.
Retention period
We retain this data until the service is terminated.
1.3 Registering an account
1.3 Registering an account
For this purpose we use the following data:
- A first and last name
- A home or other physical address, including street name and name of a city or town
- An email address
- A telephone number
- Geolocation data
- Commercial information, including records of personal property, products or services purchased, obtained, or considered
The basis on which we may process these data is:
For compliance with a legal or regulatory obligation.
Retention period
We retain this data until the service is terminated.
1.4 To support services or products that a customer wants to buy or has purchased
1.4 To support services or products that a customer wants to buy or has purchased
For this purpose we use the following data:
- A first and last name
- A home or other physical address, including street name and name of a city or town
- An email address
- A telephone number
The basis on which we may process these data is:
For compliance with a legal or regulatory obligation.
Retention period
We retain this data until the service is terminated.
1.5 To be able to comply with legal obligations
1.5 To be able to comply with legal obligations
For this purpose we use the following data:
- A first and last name
- A home or other physical address, including street name and name of a city or town
- Financial information such as bank account number or credit card number
The basis on which we may process these data is:
For compliance with a legal or regulatory obligation.
Retention period
We retain this data until the service is terminated.
1.6 Compiling and analyzing statistics for website improvement.
1.6 Compiling and analyzing statistics for website improvement.
For this purpose we use the following data:
- Sex
- Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
- IP Address
- Geolocation data
The basis on which we may process these data is:
For compliance with a legal or regulatory obligation.
Retention period
We retain this data until the service is terminated.
1.7 Deliveries
1.7 Deliveries
For this purpose we use the following data:
- A first and last name
- A home or other physical address, including street name and name of a city or town
- A telephone number
- An email address
The basis on which we may process these data is:
For compliance with a legal or regulatory obligation.
Retention period
We retain this data until the service is terminated.
1.8 Newsletters
1.8 Newsletters
For this purpose we use the following data:
- A first and last name
- An email address
The basis on which we may process these data is:
For compliance with a legal or regulatory obligation.
Retention period
We retain this data until the service is terminated.
2. Sharing with other parties
We only share this data with processors and with other third parties for which consent must be obtained.
Third parties
Name: DPD
Country: Polska
Purpose: Dostawa produktu
Data: Imię i nazwisko, adres fizyczny, numer telefonu, adres e-mail
Name: InPost
Country: Polska
Purpose: Dostawa produktu
Data: Imię i nazwisko, adres fizyczny, numer telefonu, adres e-mail
Name: DHL Express
Country: Polska
Purpose: Dostawa produktu
Data: Imię i nazwisko, adres fizyczny, numer telefonu, adres e-mail
Name: Przelewy24
Country: Polska
Purpose: Płatność
Data: Dane osobowe, dane zamówienia
Name: Stripe
Country: Irlandia
Purpose: Płatność
Data: Dane osobowe, dane zamówienia
Name: PayPal
Country: Stany Zjednoczone
Purpose: Płatności
Data: Dane osobowe, dane zamówienia
Name: Klaviyo
Country: USA
Purpose: Marketing, newsletter
Data: Adres email, imię
Name: DHL Parcel
Country: Polska
Purpose: Dostawa produktu
Data: Imię i nazwisko, adres fizyczny, numer telefonu, adres e-mail
Name: Google
Country: USA
Purpose: Marketing
Data: Dane osobowe, Adres email
Name: Base
Country: Polska
Purpose: Obsługa zamówień
Data: Dane osobowe, dane zamówienia
Name: UPS
Country: Polska
Purpose: Dostawa produktu
Data: Imię i nazwisko, adres fizyczny, numer telefonu, adres e-mail
Name: Trusted Shops
Country: Polska
Purpose: Marketing
Data: Dane osobowe, dane zamówienia
3. Cookies
Our website uses cookies. For more information about cookies, please refer to our Cookie Policy.
4. Disclosure practices
We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.
If our website or organisation is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.
5. Security
We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorized access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.
6. Third-party websites
This privacy statement does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.
7. Amendments to this privacy statement
We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.
8. Accessing and modifying your data
If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. You have the following rights:
- You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
- Right of access: You have the right to access your personal data that is known to us.
- Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
- If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
- Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
- Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.
Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.
9. Submitting a complaint
If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Data Protection Authority.
10. Contact details
FCOM Spółka z ograniczoną odpowiedzialnością
43-502 Czechowice-Dziedzice, ul. Węglowa 14
Poland
Website: https://fcom.pro/en/
Email: biuro@fcom.pro
Phone number: +48732970200
Annex
WPML
WPML używa plików cookie do identyfikacji obecnego języka odwiedzającego, ostatnio odwiedzanego języka oraz języka zalogowanych użytkowników.
WooCommerce Multilingual & Multicurrency
WooCommerce Multilingual & Multicurrency będzie korzystać z plików cookie w celu:
- zrozumienia informacji o koszyku podczas korzystania z języków w domenach i aby przekazywać dane pomiędzy domenami,
- do identyfikacji języka i waluty zamówienia każdego klienta.
WooCommerce
Podczas przeglądania naszej witryny, będziemy zbierać następujące informacje:
- Przeglądane produkty: użyjemy tych informacji, aby na przykład pokazać ci ostatnio oglądane produkty
- Lokalizacja, adres IP i przeglądarka: użyjemy tych danych do oszacowania podatków i kosztów wysyłki
- Adres wysyłki: poprosimy cię o wpisanie adresu, abyśmy mogli na przykład oszacować koszty wysyłki przed złożeniem zamówienia i wysłać zamówienie!
Będziemy również używać plików cookie do śledzenia zawartości koszyka podczas przeglądania naszej witryny.
Gdy kupujesz w naszym sklepie, poprosimy cię o podanie informacji zawierających imię i nazwisko, adresy płatności i wysyłki, e-mail, telefon, dane płatności lub karty i opcjonalne dane konta: nazwa użytkownika i hasło. Będziemy wykorzystywać te informacje w poniższych celach:
- Przesyłanie informacji o twoim koncie i zamówieniach
- Odpowiadanie na twoje zgłoszenia, w tym zwroty i reklamacje
- Procesowanie płatności i zapobieganie oszustwom
- Założenie konta w naszym sklepie
- Spełnienie zobowiązań prawnych, np. obliczania podatków
- Ulepszanie oferty sklepu
- Wysyłanie informacji marketingowych, jeśli zgodzisz się na ich otrzymywanie
Jeśli utworzysz konto, zachowamy twoje imię i nazwisko, adres, e-mail oraz numer telefonu, które będą wykorzystane przy składaniu następnych zamówień.
Ogólnie informacje są przechowywane tak długo, jak potrzebujemy informacji dla celów, dla których je gromadzimy i wykorzystujemy, i nie jesteśmy prawnie zobowiązani do dalszego przechowywania. Na przykład przechowujemy informacje o zamówieniach przez 5 lat dla celów podatkowych i księgowych. Obejmuje to imię i nazwisko, adres e-mail oraz adresy.
Będziemy również przechowywać komentarze i opinie, jeśli zdecydujesz się je napisać.
